Despite Delay, We Still Delivered

It was only a couple of days after Valentine’s Day when Karen Kucharczyk, Manager of Consumer and Industry Contact, received an email from Gene Tewksbury, aide to Congressman Joe Courtney.  He told her he had received the following email form a constituent:

“On January 28, 2012, I mailed a package from the Old Mystic Post Office to my daughter in law… in Norman, OK,” it said.

She has not received it. The package contained items that were very sentimental and spoke of the deepest bond of love, that of mother and son.

Postal employees help process and

deliver packages everyday whose

value is immeasurable.

Her email continued, “My son died during open heart surgery in Oklahoma. I cannot replace the items in this package, most important (sic) a DVD of Jeremy's Memorial Service, a hand written letter encouraging my daughter-in-law, a handmade dress for my 2 year old granddaughter and other things.”

She may have lost hope but our Consumer and Industry Contact team did not. With the help of Consumer and Industry Contact representative Jane Saddler and Lionel Snow, Manager at MRC Search, the package was located and returned to the customer.

“At times it can be frustrating in Consumer Affairs and every single Consumer Affairs clerk knows this.  But, outcomes like this, makes (everyone) know the value you add each day,” Kucharczyk told her staff with a heartfelt thank you.